h88 Privacy Policy

Last Updated: June 2026  |  This Privacy Policy applies to h88.onl and all services operated under the h88 brand.

1. Introduction and Scope

This Privacy Policy ("Policy") describes how h88 ("h88", "We", "Us", "Our") collects, processes, stores, and protects the personal data of users ("Player", "User", "You") who access and use the h88 Platform available at h88.onl (the "Platform").

By registering an account, accessing the Platform, or otherwise interacting with h88 services, you acknowledge that you have read this Policy and consent to the processing of your personal data as described herein. If you do not agree with this Policy, you must not use the Platform.

This Policy applies to all Pakistani players and any other users who access the Platform, regardless of their location. It should be read alongside the h88 Terms & Conditions, which govern your use of the Platform generally.

2. Data Controller

h88 is the data controller responsible for your personal data collected through h88.onl. As the data controller, h88 determines the purposes and means of processing your personal data. For any privacy-related queries, please contact us at the address provided in Section 15 of this Policy.

3. Personal Data We Collect

h88 collects the following categories of personal data:

Category	Examples	Purpose
Identity Data	Full name, date of birth, CNIC number, CNIC scans	Account registration, KYC verification, age verification
Contact Data	Mobile number, email address, city/province	Account management, support communications
Financial Data	JazzCash/Easypaisa wallet numbers, bank account details (partial), transaction history	Deposit & withdrawal processing, fraud prevention
Technical Data	IP address, device type, browser type, operating system, session tokens	Platform security, fraud detection, service delivery
Usage Data	Bet history, game activity, login times, pages visited	Platform improvement, responsible gaming monitoring
Communication Data	Support messages, complaint records	Customer support, dispute resolution

h88 does not collect sensitive personal data beyond what is necessary for identity verification (CNIC), which is handled under heightened security protocols.

4. How We Collect Your Data

h88 collects personal data through the following means:

• Direct collection: Data you provide when registering an account, completing KYC, making deposits or withdrawals, contacting support, or participating in promotions.
• Automated collection: Technical and usage data collected automatically when you access the Platform, including via cookies, server logs, and session tracking technologies.
• Third-party sources: Data received from payment processors (JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah) in connection with transaction verification and fraud prevention, and from identity verification service providers used for KYC.

5. Legal Bases for Processing

h88 processes your personal data on one or more of the following legal bases:

• Contract performance: Processing necessary to fulfil your account registration, manage your gameplay, and process deposits and withdrawals.
• Legal obligation: Processing required to comply with anti-money laundering (AML), Know Your Customer (KYC), and other applicable legal and regulatory requirements.
• Legitimate interests: Processing for fraud detection, platform security, responsible gaming monitoring, and service improvement, where our interests are not overridden by your rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time.

6. How We Use Your Data

h88 uses your personal data for the following purposes:

• To create and manage your h88 account and verify your identity and age.
• To process deposits and withdrawals via JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and other supported payment methods.
• To detect, prevent, and investigate fraud, money laundering, and other prohibited activities.
• To monitor for responsible gaming indicators and to implement player protection tools including deposit limits, loss limits, and self-exclusion where triggered.
• To communicate with you regarding your account, transactions, and support requests.
• To send promotional communications where you have opted in to receive them.
• To improve the Platform's functionality, security, and user experience through usage analytics.
• To comply with applicable legal obligations, including responding to lawful requests from regulatory or law enforcement authorities.

7. Disclosure of Personal Data

h88 does not sell or rent your personal data to third parties. We may share your data with the following categories of recipients only as necessary:

• Payment processors: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and other payment service providers to facilitate transactions.
• KYC and identity verification providers: Third-party services used to verify CNIC documents and confirm player identity and age.
• IT and platform infrastructure providers: Cloud hosting, database, and security service providers who process data on our behalf under data processing agreements.
• Legal and regulatory authorities: Where required by applicable law, court order, or regulatory obligation, including anti-money laundering reporting obligations.
• Professional advisers: Lawyers, accountants, and auditors where required for legal compliance or corporate governance purposes, under strict confidentiality obligations.

All third parties with whom h88 shares personal data are contractually required to process that data only for the specified purpose and in accordance with applicable data protection standards.

8. International Data Transfers

The h88 Platform may involve the transfer of personal data to servers or service providers located outside Pakistan. Where such transfers occur, h88 takes appropriate measures to ensure that your data receives an adequate level of protection, including through contractual safeguards with data processors. By using the Platform you acknowledge that your data may be transferred and processed in jurisdictions outside your country of residence.

9. Data Retention

h88 retains personal data for as long as necessary to fulfil the purposes outlined in this Policy, including for the duration of your active account, and thereafter for the following periods:

• Account and transaction records: Retained for a minimum of five years following account closure to comply with AML and financial record-keeping obligations.
• KYC documents (CNIC scans): Retained for the legally required period under applicable AML regulations, typically five years following the end of the customer relationship.
• Support and complaint records: Retained for three years following resolution of the matter.
• Technical and log data: Retained for up to 12 months for security and fraud investigation purposes.

When personal data is no longer required, h88 securely deletes or anonymises it in accordance with our data disposal procedures.

10. Cookies and Tracking Technologies

h88 uses cookies and similar technologies on the Platform. Cookies are small data files placed on your device that help the Platform function correctly and allow us to analyse usage patterns.

• Essential cookies: Required for the Platform to function. These include session management cookies and security tokens. These cannot be disabled without affecting Platform functionality.
• Analytical cookies: Used to understand how players interact with the Platform so we can improve it. These cookies collect aggregated, anonymised usage data.
• Preference cookies: Remember your settings and preferences to personalise your experience on h88.

You can control non-essential cookies through your browser settings. Disabling certain cookies may affect some Platform features. h88 does not use third-party advertising or tracking cookies that transmit your personal data to advertisers.

11. Your Data Rights

Subject to applicable law, you have the following rights in respect of your personal data held by h88:

• Right of access: Request a copy of the personal data h88 holds about you.
• Right to rectification: Request correction of inaccurate or incomplete personal data.
• Right to erasure: Request deletion of your personal data, subject to legal retention obligations.
• Right to restrict processing: Request that h88 restrict the processing of your data in certain circumstances.
• Right to data portability: Request a machine-readable copy of the data you provided to h88.
• Right to object: Object to processing based on legitimate interests, including profiling for responsible gaming purposes.
• Right to withdraw consent: Where processing is based on consent (e.g., marketing emails), withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact h88 support — the contact email address is displayed in the footer of this page. h88 will respond to all verifiable data requests within a reasonable timeframe. We may need to verify your identity before processing certain requests.

12. Children's Privacy

The h88 Platform is strictly for adults aged 18 years and over. h88 does not knowingly collect personal data from individuals under the age of 18. If h88 becomes aware that personal data has been collected from a minor, that data will be deleted immediately and the associated account will be closed. If you believe a minor has registered on the Platform, please contact h88 support immediately.

13. Security Measures

h88 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• TLS (Transport Layer Security) encryption for all data transmitted between your device and h88 servers.
• Encrypted storage of sensitive personal data including KYC documents and financial information.
• Access controls limiting employee access to personal data on a strict need-to-know basis.
• Regular security assessments and monitoring of Platform infrastructure.
• Session management controls that expire inactive sessions to prevent unauthorised account access.

While h88 takes all reasonable steps to protect your data, no internet transmission is completely secure. h88 cannot guarantee the absolute security of data transmitted to the Platform and you do so at your own risk. In the event of a data breach that poses a significant risk to players, h88 will notify affected individuals in accordance with applicable legal requirements.

14. Changes to This Privacy Policy

h88 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or Platform features. Updated policies will be published on this page with a revised "Last Updated" date. Where changes are material, h88 will notify registered Players via account notification. Continued use of the Platform following the publication of an updated Policy constitutes acceptance of the revised terms.

h88 recommends that Players review this Policy periodically to stay informed of how their data is being handled.

15. Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by h88, please contact our support team. The h88 support email address is displayed in plain text in the footer of this page. We aim to acknowledge all data-related enquiries within two working days and to resolve them within 30 days, or within the timeframe required by applicable law.

If you are unsatisfied with how h88 has handled your data or responded to your privacy request, you may have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.